Full of praise! The TOP SERVICE brand of Shandong Lingong has won the trust of major clients in Zambia

A certain group company has been rooted in Zambia for more than 10 years, mainly engaged in steel smelting and the development of mineral resources such as copper and coal mines. As a loyal customer of Lingong, the group has successively purchased dozens of Lingong equipment, including excavators, loaders, rollers, mining trucks, etc. They are full of praise for the quality, operational comfort, appearance and cost performance of Lingong products, and are very satisfied with Lingong's service philosophy of "paying attention to details and exceeding expectations".

In 2021, the group purchased and tried out three Lingong E6500F large excavators in Zambia. Up to now, the Lingong equipment has been operating for 5,000 hours without any failure in the dusty coal mine conditions. The customer was satisfied with the quality and performance of the Lingong large excavator and placed an additional order this year. The Lingong E6500F excavator is now in full bloom in the mining area of Zambia.

In order to provide more considerate and prompt services to this major client, GBI Company, the agent of Shandong Lingong in Zambia, has established a Lingong mobile service Station at the coal mine. It has reserved original factory parts, special tools, etc. in advance and arranged fixed service personnel to provide long-term on-site services. Customers have repeatedly given a thumbs-up to Lingong's "butler-style service", and often praise the quality and service of Lingong products in their wechat Moments. They also recommend Lingong products to other enterprises and friends.

In 2022, on the 50th anniversary of Lingong's establishment, Shandong Lingong officially launched the TOP SERVICE service brand for the overseas aftermarket, introducing the service concept of "Professional Expert, Timely Fast, Caring Care".

During the epidemic, the Lingong service team "went against the flow" to the mining area site, visited, guided and trained, which demonstrated Lingong's "customer-centered" philosophy and further strengthened customers' trust in Lingong's products. The person in charge of the client stated that as the production scale expands and new mining areas are established in the future, they will continue to purchase temporary industrial products.