Liugong Service 10,000 Mile Journey - Nanny-style Service to safeguard your journey

As night fell, service personnel from Liugong were conducting health inspections and adjustments on the equipment that had been working hard all day at a certain unit in Hubei Province before they could take a break.

Since 2012, this client unit has been associated with Liugong. After more than ten years of in-depth cooperation, both sides have established a long-term and trusted strategic partnership. Currently, the factory is filled with the presence of various models of Liugong loaders. The good applicability in matching working conditions and the durability brought by solid product quality have won high praise from both customers and operators. Of course, powerful products also require meticulous maintenance. The in-depth service guarantee from all the branches of Liugong is also particularly important. At this moment, the daily inspection of idle equipment is the key task for Liugong service personnel today. They check the performance of both new and old equipment, confirm the oil, water and maintenance items, and keep the equipment in healthy operation at all times.

That night, after the service personnel completed the equipment inspection task, the unit happened to purchase a new machine again. Upon receiving the task of receiving the prototype, the service personnel immediately started to prepare for the reception and delivery of the new machine. During the transportation of the prototype, it had traveled a long distance, and the splashed sludge was scattered all over the machine body. Adhering to the principle that "it is the responsibility of every service staff member to keep each delivered prototype clean, tidy and in good condition", the service staff immediately sought a site on the spot to clean the prototypes. A light drizzle was falling, but it did not dampen the enthusiasm of the service staff at all. As the prototypes arrived at the site one after another, it was already the early hours of the morning before they knew it. At this point, the acceptance work of the prototypes was almost over. Prepare for the delivery work of the next day.

The new machines were successfully delivered as scheduled. Immediately following this, a centralized handover and training session for this batch of large loaders was carried out. Service personnel from Liugong and Hubei Liurui are providing detailed explanations and training to on-site managers on the precautions for using the new machines, operation of large machines, maintenance and safety, and guiding customers to use Liugong's intelligent management system Carry out precise management of equipment within the factory and provide real-time care reminders to bring a brand-new service experience to the equipment.

The factory mainly engages in the construction of new energy and chemical raw materials, ranging from the earthwork construction of the factory building infrastructure to the screening and transportation of basic raw materials, from feeding on the production line to loading and unloading of finished products... Liugong loaders are working around the clock on the production line, and Liugong service, as always, provides customers with excellent service guarantees. With regular care and inspection like a nanny and real-time service response like on-site service, the equipment is always in top condition, creating continuous profits and value for customers. The "nanny-style" service makes the service not only fast but also warm.