Little Technician, Big Dream: Jin Hongzhong: Constantly improving professional skills, striving to serve Yingxuan's clients

In fact, I haven't been in the construction machinery maintenance industry for long. I can only be regarded as a newcomer in this field. But when I first entered the industry, a service and maintenance experience truly made me re-recognize the importance of this profession.

His name is Jin Hongzhong and he is a service engineer at Wuhan Tianli Haoyang Construction Machinery Co., LTD. In his work, he is diligent and conscientious, sparing no effort to serve every customer of Yingxuan Heavy Industry equipment. In his career, he is even more persistent and takes every opportunity and time to enhance his professional skills. Although he is a junior technician, he also has a big dream. Along with the trend of the development of the construction machinery industry, from fuel-powered to new energy electronic control, he constantly studies and delves into relevant knowledge, striving to become a first-class and top-notch service engineer in the service and maintenance industry.

The career change stems from passion, and I spare no effort to travel and serve

Before changing careers, he was an auto mechanic. "By chance, through a friend's introduction, I entered the field of construction machinery." He told the reporter, "It was precisely because I was very interested in the loader maintenance industry that I decided to switch to the construction machinery maintenance industry at that time."

Because of his previous foundation in the auto repair industry, he changed careers and became a loader maintenance service engineer. There are many similarities between the two industries, and it was easy to get started in a short time. Eventually, Jin Hongzhong adapted to the loader maintenance service work. He said, "After becoming a maintenance engineer for loaders, my workplace has changed to various project sites. I'm always on the go to the construction sites. I truly feel that every day is very fulfilling!"

"At first, my heart hadn't completely settled down. Later, a customer repair service experience made me truly realize the importance of service." " At that time, a customer's loader, after being used for over 500 hours, began to make abnormal noises during rotation and the vehicle couldn't run. Upon receiving the service request, Jin Hongzhong immediately set off for the client's construction site. Upon inspection, it was found that a component was damaged and needed to be replaced urgently, but the company was temporarily out of stock. Jin Hongzhong blamed himself for delaying the client's construction period by two days by coordinating the transfer of goods from other places. However, the client repeatedly expressed that he had been "of great help". With this maintenance experience, Jin Hongzhong has a clearer understanding of the special "weight" of his maintenance service work in the eyes of customers.

The joys and sorrows of the industry are known only to oneself. Superb service has won the recognition of customers

"Maintenance service work must focus on two points. First, the response must be prompt; this is a matter of attitude." The fact that the second equipment can be repaired is the hard truth, which means that the technical skills of the maintenance personnel must be up to standard. Jin Hongzhong has been constantly improving his personal maintenance skills through various channels, humbly seeking advice and learning from his peers. Especially in this industry, the "passing on, helping and guiding" from experienced masters is an important channel for young technicians to gain experience. Meanwhile, he also takes the initiative to learn the relevant skills training provided by the manufacturer, which enables him to have a better understanding of the latest developments in the products and the industry. Moreover, he never misses any opportunity to serve customers. After all, only at the maintenance site can one encounter all kinds of situations. For every service engineer, this is the real "battlefield". Only through continuous on-site practical operation can maintenance skills be fundamentally improved.

According to Jin Hongzhong's recollection, he had previously served a local concrete mixing plant. One day, he received a repair call. The caller said that one of the vehicles at the mixing plant did not respond when the accelerator was stepped on. They had previously approached the after-sales service of this brand, but the other party had been unable to find any problem. After a thorough investigation, Jin Hongzhong identified the root cause of the problem. "The car was repaired and it didn't delay the customer for much time." Jin Hongzhong told the reporter, "Because of this service, the person in charge of the enterprise was very satisfied, so this enterprise continuously purchased four Yingxuan loaders."

Actively participate in enterprise training and be determined to become a good technician of Yingxuan

Nowadays, many enterprises have begun to use electric loaders, which is the trend of industry development. Many of the industrial enterprises we serve have purchased electric loaders from Yingxuan. He said, "As a maintenance service engineer for loaders, it is essential to master the relevant knowledge about electric loaders." This is not only necessary for the profession but also for the trend.

So, he actively signed up for the "Yingxuan New Energy Loader Service Training Special Training Camp". In the special training camp, Yingxuan invited a professor specializing in mechanical engineering from a renowned university to teach these service technicians courses on the fundamental principles of mechanics. Experts in new energy products were also invited from the enterprise to explain the structure of Denso products and important components such as batteries and electronic control systems. In addition, Yingxuan also organized a series of practical activities related to new energy and troubleshooting of complete machines, aiming to consolidate and enhance their business capabilities through practical operations.

By participating in the service training camp of Yingxuan Heavy Industry, I have gained a deeper understanding of more professional knowledge, including many key points about new energy products. This will be of great help to my own work in maintenance services." He also said that during this training activity, he studied together with colleagues of maintenance engineers from all over the country and exchanged experiences and insights. "Thank you so much, Yingxuan. I hope there will be more such trainings in the future. The professional skills of the service technicians will keep improving!" "

When it comes to future development, Jin Hongzhong said that in addition to mastering more service and maintenance skills, they should serve more loyal customers of Yingxuan Heavy Industry with professionalism and quality. He also has another wish, which is to learn relevant knowledge about sales business while completing his service work. He hopes to build on his maintenance services, expand various possibilities in life, and at the same time provide more professional and efficient services and equipment for more Yingxuan customers, promoting the development and take-off of their businesses.